*WARNING* UNDER ANY CIRCUMSTANCES:
DO NOT GIVE ANY DEBIT CARD INFORMATION OVER THE PHONE.
Hang up and call your Credit Union at 410-797-4616,
or the After Hours Visa Debit Card Center at 1-877-670-2984.
*A text alert from FISERV warning of suspicious activity will NEVER include a link to be clicked. A valid notification will provide info about the suspected transaction and ask the cardholder to reply to the text with answers such as “yes”, ” no”, ” help”, or “stop”.
*A text alert from FISERV will always be from a 5 digit number.
*A phone call from FISERV’s automated dialer will only include a request for the cardholders zip code. No other personal info unless they confirm that a transaction if fraudulent.
*FISERV will never ask for your PIN
*If you are unsure of any voice or text message received from FISERV call BWFCU directly for assistance.